More about 101
http://www.police.uk/101
Introduction of 101 - police non-emergency number
101,
the national police non-emergency number is being rolled out across England and
Wales to provide one easy way for the public to contact the police service.
Warwickshire Police and the rest of the West Midlands
region will go-live for 101 calls from 8th November 2011. This is already live on 01NOV.
While 999 is a well-recognised number used to report
emergencies, the 2010 British Crime Survey found that only 54% of the public
knew how to contact their local police if they want to talk to them about
policing, crime or anti-social behaviour.
The
introduction of the 101 number will help communities who do not know the number
of their local policing team or other direct contact with the force to keep
their neighbourhoods safe by giving them an easy way to contact their local
police force.
The
number is already in use in areas such as Wales, Hampshire and the Isle of
Wight, Sheffield and London, and is being rolled out across all forces in
England on a phased basis.
Initial public feedback on 101 indicates that it is being
well used and has been well received, contributing to improvements in public
satisfaction and confidence for people who need to call the police.
Calls
to 101 will cost 15 pence per call, no matter how long a member of the public
is on the phone – this applies to both landlines and mobile phones. For the
first time, everyone calling the police for non-emergency matters will know
exactly how much the call will cost them and will be assured of equal access
whether they are on a pay-as-you-go mobile or a home landline.
In an
emergency, the public should continue to call 999, such as when a crime is in
progress, when there is danger to life or when violence is being used or
threatened.
Warwickshire
Police will continue to operate its 01926 415000 and direct dial telephone
numbers for individuals and organisations who need to contact specific
functions or individuals. Local policing teams will continue to be accessible
via telephone and email, as advertised on their SNT website pages.
Further
information, together with copies of the marketing material to be used to help
communication of 101, will be shared in due course. Warwickshire Police asks
that 101 is not publicly promoted until 8th November 2011.
For
further information, please contact us, or visit www.police.uk/101.
Tony
Taylor
Customer
Contact Manager, Warwickshire Police
01926
415238
tony.taylor@warwickshire.pnn.police.uk