Are you fed up with the on-going crackling on your landline?
Many individuals have complained in the past, but BT appear to have only checked individual properties and have not looked for the more widespread problem which has been affecting the local villages for a number of years. In an attempt to convince them that there is a general fault we need to provide evidence. Please submit details to cracklingcompton@fcvh.org.uk with the following details: date and time, calling number, receiving number and comments on the quality of the call. If you have had an unsatisfactory response to past complaints please supply brief details in your email. You can also call Ombudsman Services: Communications (www.ombudsman-services.org) on 0330 440 1614 and/or write to Customer Service Manager, BT Customer Correspondents Centre, Providence Row, Durham, DH 98 1 BT with your complaint. More details and proforma on the Neighbourhood Watch Blog
You can also report a fault to BT if you have not done so already by calling 0800 800 151 or following this link: www.bt.com/faults
Ombudsman Services: Communications
Contact details:
Phone: 0330 440 1614
Email: osenquiries@os-communications.org
Fax: 0330 440 1615 0330 440 1600
Post: Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU
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