Computer 'Full' - Unsolicited call - A warning from Trading Standards

The Trading Standards Service has received reports that PC users have been contacted by someone claiming to represent Microsoft (by phone unsolicited) to say that their computer is 'full' and to log on to it so the 'problem' can be fixed.

Trading Standards are advising PC users that this is likely to be a scam or similar underhand sales technique, perpetrated by a third party. Microsoft will never make an unsolicited (unexpected call) to fix your computer.

It is possible that these calls are from some one who may want to gain remote access to your PC. Giving access to someone you don't know could lead to your PC becoming infected with viruses and other malware, or your personal or financial information being stolen and used fraudulently. Or you may have software downloaded on to your PC or 'work' done for which you may then be asked for payment.

1. If you do think there is some thing wrong with your PC contact a local repair service and go on recommendation
2. For information on how to protect your PC from viruses etc. visit: www.getsafeonline.org
3. Never allow anyone you don't know or trust to take control of your PC
4. Never download any software on to your PC if you are not certain what it does, where it comes from and that it is safe
5. Never give your credit or debit card number to anyone who you receive an unsolicited call from - they could be criminals and could steal your card details.

For more information, please visit our website: www.warwickshire.gov.uk/tradingstandards

-------------------------------------------------------------------------------------------------------

• The email alert system is a quick and simple means by which Warwickshire Trading Standards can alert interested individuals, community organisations, businesses, charities and others to the latest Trading Standards issues/scams etc.
• Please feel free to cascade this information to whom ever you feel appropriate (including using the information in your newsletters/websites etc.). Please ignore the Restricted Notice on the bottom of this page - this is automatically generated but is not meant to apply to the information in this email.
• The email alert system is designed to work as a two way communications system. Therefore, if you have any information you wish to provide to Warwickshire Trading Standards Service, either for our information, or to appear in future email alerts, please email me.
• To add, amend or remove your details from this email circulation list, again, please email me.

Simon Cripwell
Senior Information Officer
Trading Standards Service
Environment and Economy Directorate
Warwickshire County Council
tel. 01926 414039
mob. 07771 975570
email. simoncripwell@warwickshire.gov.uk
web. www.warwickshire.gov.uk
My normal working days are Monday to Thursday